{"id":10175,"date":"2018-04-18T00:00:00","date_gmt":"2018-04-18T05:00:00","guid":{"rendered":"https:\/\/threecloud.wpengine.com\/post\/4-usage-scenarios-for-bots\/"},"modified":"2023-06-05T14:24:05","modified_gmt":"2023-06-05T21:24:05","slug":"4-usage-scenarios-for-bots","status":"publish","type":"post","link":"https:\/\/3cloudsolutions.com\/resources\/4-usage-scenarios-for-bots\/","title":{"rendered":"4 Usage Scenarios for Bots"},"content":{"rendered":"<p>So, what do you really know about bots or how they can help your organization? You may be thinking, if we\u2019re all about data, why would we be excited about bots? Because interacting with your data is what bots is all about. With them, you can interact with your data in ways you never thought possible.<\/p>\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.youtube.com\/embed\/UAiiUDstj_U\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<p>Microsoft offers the Azure Bot Service. There are many patterns for creating a bot app, so your users can interact with it in a conversational way. A bot may be as simple as basic pattern matching with a response, or it may be a sophisticated weaving of artificial intelligence techniques with complex conversational state tracking and integration to existing business services.<\/p>\n<p>Let\u2019s look at 4 common bot patterns:<\/p>\n<p><strong>1. Information Retrieval<\/strong> \u2013 Simply put; ask questions, get answers. I\u2019m sure you\u2019ve gone to a site and a little bot pops up asking, how can I help you today? Then you put in a question about what you\u2019re looking for. The bot is designed to look at the information in your question, retrieve the necessary info and give you an answer. As a business, it enhances your capabilities to provide opportunity and context for your users. You get customer interaction without having to hire people to do so.<\/p>\n<p><strong>2. Transactional<\/strong> \u2013 Here, you look up something and you want to do an action. Take a bot that runs your bank, for example. Through Q &amp; A interaction, you can conduct a transaction, maybe open a savings account at the bank. For your organization, this helps drive people to a decision and helps them through a process to conduct a transaction.<\/p>\n<p><strong>3. Advice<\/strong> \u2013 Bots can provide guidance\/advice based on the question asked. So, it\u2019s tax season and I can ask my tax advisor (who\u2019s my bot), will claiming my dog as a dependent increase my chances of being audited? The bot will be able to look and see expert advice by using \u201cdog\u201d and \u201cdependent\u201d in the same sentence and give advice \u2013 which will likely be, it\u2019s a bad idea. As a business, you can put together information and interaction and provide advice to your users.<\/p>\n<p><strong>4. Social Conversation<\/strong> \u2013 Here, you can have interaction with sentiment. You\u2019re a restaurant owner and someone types into your site that the food was awful, who should I talk to? The bot service can look at that context, interact with them and offer an apology and something to fix the issue, a gift card, perhaps. Or ask if they\u2019d like to leave a message for the cook or manager.<\/p>\n<p>These are just a few ways you can use bots to leverage the data and wealth of information you have in your organization. They allow you to produce rich interactions with users in your organization. Azure Bot Service has many key features, such as templates, flexible development and tools and services to make it easy to build bots for your applications.<\/p>\n<p>Need further help? Our expert <a href=\"https:\/\/3cloudsolutions.com\/enterprise-apps\/\">enterprise applications<\/a> team can help your business with any Azure product or service, including Managed Services offerings. Contact us at 888-8AZURE or <a href=\"mailto:sales@3cloudsolutions.com\">sales@3cloudsolutions.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>So, what do you really know about bots or how they can help your organization?&mldr;<\/p>\n","protected":false},"author":22,"featured_media":9604,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[292,264],"tags":[401],"class_list":["post-10175","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-app-innovation","category-enterprise-apps","tag-bots","topics-blog"],"acf":[],"_links":{"self":[{"href":"https:\/\/3cloudsolutions.com\/wp-json\/wp\/v2\/posts\/10175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/3cloudsolutions.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/3cloudsolutions.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/3cloudsolutions.com\/wp-json\/wp\/v2\/users\/22"}],"replies":[{"embeddable":true,"href":"https:\/\/3cloudsolutions.com\/wp-json\/wp\/v2\/comments?post=10175"}],"version-history":[{"count":0,"href":"https:\/\/3cloudsolutions.com\/wp-json\/wp\/v2\/posts\/10175\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/3cloudsolutions.com\/wp-json\/wp\/v2\/media\/9604"}],"wp:attachment":[{"href":"https:\/\/3cloudsolutions.com\/wp-json\/wp\/v2\/media?parent=10175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/3cloudsolutions.com\/wp-json\/wp\/v2\/categories?post=10175"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/3cloudsolutions.com\/wp-json\/wp\/v2\/tags?post=10175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}